Frequently asked questions

Before admission to the clinic, patients often have some general questions. Here we aim to provide answers to some of these questions, and to hopefully reassure our patients.

If you cannot find an answer to any of your questions here, please send us an email. We will get back to you as soon as possible, and update this webpage with any relevant new material.


Admission – please be sure to bring the following when being admitted:

  • Your health insurance card
  • The medicines you are currently being prescribed (2-3 days' supply)
  • Any medical documents you have concerning the progression of your illness up to this point
  • Existing aids (glasses, orthopaedic splints, orthopaedic footwear, wheelchairs, etc.)

Clothing
We recommend you bring, or arrange to have the following items brought for your stay: toothbrush, toothpaste, shampoo, soap, razor, bathrobe, pyjamas, nightgown, normal indoor and outdoor clothes, sports clothing (tracksuit, light sports shoes and swimming gear), socks/tights and underwear.


Accompaniment
Should you wish to accompany a patient, there are small hotels and private accommodation in the neighbourhood. A list is available at the Admissions area or can be downloaded here. It is also possible for anyone accompanying patients to stay in the Godeshöhe Centre. The price of a double room is €67 per day. If accompaniment is required for medical reasons, an application can be made to the insurance provider to cover the costs.


Visitors and visitor hours
The centre welcomes visits from family and friends. All contact during a stay is very valuable and can be a positive factor in recovery. We do not keep strict visitor hours. We rely on general consideration for others. We request quiet after 10 p.m., and “lights-out” at 11 p.m.


Parking
There is limited paying parking space at our clinic. It is unfortunately not possible to allocate patients with a parking space for the duration of their stay. We therefore ask you to avoid arriving in your own vehicle.


Washing, drying, ironing
During your stay, you will have the opportunity to use the rehabilitation centre’s washing machines and dryers. Please ask the care staff on your ward.


Valuables
Please try to avoid bringing valuable items or large sums of money with you to our clinic, as we cannot accept liability for them. Personal items and money with a value of up to €500 may be left at the cash desk for safekeeping and a receipt will be issued. Safes in rooms are another safety option and can be used at a charge.
The follow charges apply for use:

  • Deposit for key: € 40
  • Charge for use per day: € 0.50

Credit/debit cards
It is possible to pay in the centre using debit cards.


Telephones
Each bed has its own telephone, which you may use to make and receive calls.
The follow charges apply for use:

  • Deposit: € 10
  • Telephone rental per day: € 1 (plus the standard applicable charges)

Mobile phones
The use of mobile phones is permitted in patients’ rooms and communal areas. Telephones are forbidden in the early stage rehabilitation ward, as this may interfere with technical equipment.


Televisions
Televisions may be rented for a small fee.
The follow charges apply for use:

  • Deposit: € 50
  • Television rental per day: € 1.30

Internet
You may access the Internet via our “Hot Spot” using your laptop. To gain access to the Internet, you will require access data. You can obtain this from reception at various tariffs. If you do not have your own laptop, you can also access the Internet for a charge in our Internet café.


Wheelchairs/medical aids
Please bring your own wheelchairs/medical aids with you. These can then be adapted as the therapy progresses.
We can lend patients a limited number of products.


Fire prevention
Due to safety reasons, the use of electrical devices such as coffee-machines or kettles in patients’ rooms is not permitted. Unfortunately we also cannot allow patients to use their own television or radio sets in their rooms, for the same reasons. Naked flames (candles) are also not permitted.


Statutory additional contribution
Patients over the age of 18 years who are insured through the state system must pay an additional contribution of €10 per day for in-patient, up to a maximum of 28 days per year. The rehabilitation centre forwards the additional contribution to your health insurance fund.


Smoking
Smoking is strictly prohibited in all of the clinic’s buildings for safety reasons.


Hairdressers, beauty treatments and chiropody
Please make appointments at reception or consult a care assistant on your ward.